14 Mar 16

EDF Energy receives lowest number of complaints according to Citizens Advice Complaints League Table

EDF Energy achieved the lowest number of complaints of the 19 largest suppliers in the last quarter of 2015, according to the latest data published by Citizens Advice today.

This quarterly survey ranks the largest 19 energy suppliers operating in Great Britain based on the number of externally escalated complaints – where a residential customer has chosen to refer their complaint to Citizens Advice or the Energy Ombudsman.

EDF Energy received 34.5 complaints per 100,000 customers between October-December in 2015, moving from second to first place on the league table.

Béatrice Bigois, Managing Director of Customers at EDF Energy, said:

“We want our customers to have a positive experience with us and their feedback is our single biggest driver for improving our service; we have listened to them and enhanced our systems and processes.

“I’m very pleased to see that our efforts are paying off, with a move to first place in the Citizen’s Advice’s latest Complaint League Table.  We will continue to drive forward progress and strive to maintain our industry lead.”

In 2012, EDF Energy launched its ‘Customer Commitments’ and laid out its aims to deliver Fair Value, Better Service and Simplicity for EDF Energy customers. EDF Energy customers benefit from 24-hour online access to their accounts via the MyAccount app, as well as live web-chats.  Customers can also access the company’s UK-based call centres free of charge.

The Institute of Customer Services recently rated EDF Energy top of the major suppliers on the Customer Satisfaction Index.


EDF Energy

EDF Energy is one of the UK’s largest energy companies and the largest producer of low-carbon electricity, producing around one-fifth of the nation's electricity from its nuclear power stations, wind farms, coal and gas power stations and combined heat and power plants. The company supplies gas and electricity to 6 million business and residential customer accounts and is the biggest supplier of electricity by volume in Great Britain.

EDF Energy’s safe and secure operation of its eight existing nuclear power stations at sites across the country makes it the UK’s largest generator of low carbon electricity. EDF Energy is also leading the UK's nuclear renaissance and has published plans to build four new nuclear plants, subject to the right investment framework.

These new plants could generate enough low carbon electricity for about 40% of Britain’s homes. They would make an important contribution to the UK’s future needs for clean, secure and affordable energy. The project is already creating business and job opportunities for British companies and workers.

Through Our Better Energy Ambitions, EDF Energy has developed one of the biggest environmental and social programmes of any British energy company.

In 2014 EDF Energy received seven ‘Big Ticks’ in the Business in the Community (BITC) Responsible Business Awards. In 2013 EDF Energy received the Environmental Leadership for Behavioural Change Award in the national Environment and Energy Awards and was highly commended in the first ever pan European Corporate Social Responsibility Awards scheme for its Sustainable Schools programme – the Pod.

EDF Energy is part of EDF Group, one of Europe’s largest power companies. The company employs around 15,000 people at locations across the UK.

To find out more about the UK's energy challenges look at www.edfenergy.com/energyfuture/