16 Aug 19

EDF Energy appointed by Ofgem to supply customers of Solarplicity

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EDF Energy has stepped in to help customers left without a supplier after Solarplicity ceased trading this week. The supplier will take on the 7,500 domestic customers and around 500 business customers, ensuring that all outstanding credit balances are transferred for current domestic customers and repaid to those who had left the company with a credit balance outstanding. 

For existing Solarplicity customers, energy supplies will continue as normal as they switch over to EDF Energy and they will be contacted directly to let them know what the next steps are. Customers simply need to take a meter reading and can be assured that everything else will be taken care of for them.

Customers who are currently on a non-smart pre-payment meter (they pay upfront for energy use through a key or card at a shop) will be able to carry on as usual.

Customers with a smart pre-payment meter however (one which shows a customer how much energy they’re using through an in-home digital display) have been put into credit mode to ensure their energy supply isn’t affected during the switching process. These customers will need to pay for their energy usage by cash, cheque or Direct Debit for the time being.

Those customers with a registered Feed-In Tariff (FIT) previously with Solarplicity will need to approach a new FIT licensee (a new supplier) to continue to receive FIT payments. EDF Energy is asking customers in this situation to go onto their website or contact them for advice. 

Commenting on the decision by Ofgem, an EDF Energy spokesperson said: 

“We are pleased to be able to step in to support the customers of Solarplicity, who will have been concerned to hear that their existing supplier had stopped trading. They should feel reassured that with EDF Energy, they will be moving to an experienced and reliable supplier, with a good track record for customer service.

“All current and former domestic customers’ credit balances will be protected and their supply will continue uninterrupted.  Customers are asked to take a meter reading and we will write to them in the coming weeks, providing them the details of their new accounts and any further actions they need to take.  For our existing customers this will not affect the service we are able to supply them, and we remain committed to delivering for all of our customers.”

For more information

EDF Energy Media Team
24-hour press line: +44 (0)1452 652233
media@edfenergy.com

About EDF Energy

EDF Energy is the UK’s largest producer of low-carbon electricity, meeting around one-fifth of the country’s demand and supplying millions of customers and businesses with electricity and gas.

It generates electricity with eight nuclear power stations, more than 30 wind farms, one gas and two coal power stations, as well as with combined heat and power plants.

EDF Energy is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C. This will provide low carbon electricity to meet 7% of UK demand. The project is already making a positive impact on the local and national economy, British industry, as well as boosting skills and education. EDF Energy also invests in a range of low carbon technologies including renewables and battery storage. It is applying research and development expertise to improve the performance of existing generation and developing the potential of new technologies.

The company provides gas and electricity for more than 5 million customer accounts and is the biggest supplier of electricity by volume in Great Britain and the largest supplier to British businesses. It offers innovative energy systems for commercial customers and digital innovation for customers at home. EDF Energy has also launched its own innovation accelerator, Blue Lab, which focuses on making customers’ lives easier.

The Better Plan is EDF Energy's framework for being a sustainable and responsible energy business and is an integral part of EDF's 2030 vision to be the efficient, responsible electricity company, and champion of low-carbon growth. The Better Plan is underpinned by comprehensive environmental and social programmes which have been recognised by a wide range of organisations.

EDF Energy is part of EDF Group, the world’s biggest electricity generator. In the UK, the company employs around 13,000 people at locations across England and Scotland.

To find out more about the UK's energy challenges visit our energy future webpages.