20 Dec 12

EDF Energy’s most vulnerable customers benefit from cheapest price pledge


EDF Energy has begun sending rebates out to more than 100,000 elderly customers who will also automatically benefit from its cheapest available tariff – as part a ground-breaking pledge to support those most in need.


The voluntary move will mean the company’s most vulnerable customers will on average save around £140 on their energy bills in 2013* and also receive a rebate worth an average of £47 this winter.**


Eligible customers who pay via cash, cheque or prepayment meter will also receive the same 6% discount on their bills this year as customers paying by monthly direct debit.


EDF Energy is the first and only energy supplier in Britain to ensure its most vulnerable customers are able to benefit from its cheapest prices.


Under scheme, the beneficiaries – all of whom have been identified by the Department of Work and Pensions as being pensioners already in receipt of the £130 a year Warm Home Discount – will see their prices matched to the company’s Blue +Price Promise September 2013 fixed tariff.


Blue +Price Promise September 2013 was the cheapest tariff offered by the company following the launch of its pledge as part of its Customer Commitments on fair value, simplicity and better service.


In addition, this winter all EDF Energy’s customers will receive a new annual statement providing details of the cheapest tariff on offer. The statement will also confirm details of the customer’s current tariff, other tariff options and savings which could be made, for example by paying via direct debit.


Martin Lawrence, managing director of energy sourcing and customer supply, said: “We are proud to be the first and only energy supplier to ensure its most vulnerable customers benefit from its cheapest prices.


“Over the coming weeks over 100,000 pensioners on low incomes will receive rebates and will also benefit from lower energy prices next year than they would have otherwise paid.


“We believe this is the right thing to do and follows through on the commitments we made earlier this year to our customers on providing fair prices.”


During this scheme, EDF Energy will continue to ensure that these customers benefit from its cheapest available prices. This means that when Blue +Price Promise September 2013 comes to an end, customers on the scheme will automatically move to the next best tariff at that time.


The scheme builds on EDF Energy’s strong track record for helping its most vulnerable customers. The company was the first to launch a social tariff – offering discounts to people on low incomes – and the first to launch a trust fund offering grants to people in need.


Footnotes


* Saving will vary by fuel, consumption, payment method, region, meter and current tariff. The £140 average is based on the customer group identified to date calculated at Ofgem typical consumption. A table of estimated customer savings is shown below:



2013 Saving vs. Standard Variable

Standard Electricity

Economy 7 Electricity

Dual Fuel

Customer paying by:

Credit / Prepayment

Direct Debit

Credit / Prepayment

Direct Debit

Credit / Prepayment

Direct Debit

DD matching

£33

n/a

£38

n/a

£80

n/a

Price match to cheapest

£89

£89

£95

£95

£196

£196

Total expected saving in 2013

£122

£89

£133

£95

£276

£196



NB: Savings calculated at Ofgem typical consumption, defined as 3,300kWh Standard electricity, 5,000kWh Economy 7 electricity with 55% consumed at night, 16,500kWh Standard gas.


** Value of rebate will vary by fuel, payment method, region, meter and current tariff and has been calculated based on average consumption for this customer group. The maximum rebate will be £125 for a customer on Price Protection 2014 tariff, paying by cash cheque, in South Scotland.