Karma must work. A year ago, we took two bold steps to improve how our fixed price contracts work for our business customers.
Last week we picked up the ‘Supplier of the Year – Industrial & Commercial’ gong at the 2014 Energy Awards.
Our winning entry was recognised by judges on the night, who commented that in an increasingly complex energy world, our “emphasis on transparency and simplicity is to be commended”.
Steps toward transparency
We’ve taken bold steps. We make it clear what’s fixed and what’s not, and when we say fixed, we mean fixed. We think that offers more value to our customers’ businesses.
Then we developed an easy way – The 3D’s of Energy – for our customers to see what makes up the cost of business electricity to pick the contract that would work best for their budget. Try it out for yourself.
The 3D’s help our customers understand what impact non-energy costs have on their prices (Discover). Decide which elements of the price they want to fix (Determine), and to choose the contract that’s best for them (Decide).
These changes help our business customers feel confident about the electricity prices they’ve signed up to so they can budget with certainty. And that’s something we can all feel better about.
Of course we can’t take all the credit. Energy brokers and consultants (or Third Party Intermediaries – TPIs) play a major role in helping businesses make the right energy choices.
I’d like to thank everyone involved for their hard work and dedication in helping us achieve this recognition – I feel it’s well deserved.
We’re not resting on our laurels; we didn’t in 2011, when we last won this award, and we’re still looking to improve. We’re working on giving our customers more value from their electricity supply in 2015. Watch this space.
Photography Energy Awards 2014.