If you qualify for the Carbon Reduction Commitment Energy Efficiency Scheme, please be aware you will need to request your report from MyAccount for Large Business before 31 March 2015 in order to receive your report by 12 May 2015.
Managing accounts for more than one company
Please hover over the numbers for guidance on how to use MyAccount for more than one company.
1 If you have more than one company in your portfolio please check that you are viewing the correct company, as MyAccount will select a default company for you. . You can change the company view by using the ‘Select Company’ option, and similarly change the default company too.
2 Viewing consolidated billed account information
As an interim measure whilst we complete our switch over to the new platform, Parent accounts will be shown labelled with a P, and Child accounts will be shown as a C. Any stand alone accounts (not linked to the MBIL) will not be labelled with any letter.
Viewing and downloading HH data
MyAccount will only show billed data, so please ensure you have selected the correct dates for your HH data. If you select a wide date range, My Account will take longer to retrieve the data for you. If you receive any error messages or delays longer than 30 minutes, please call us on 0845 7653 653(1).
Once downloaded your data will appear in a different format from Energy Zone. Energy Zone aggregated the kWh and displayed it in bulk and did the same with the kVArh underneath. However My Account will present the data line by line. Once downloaded you can opt to filter and re-sort the data to your own requirements.
Consumption returned is based on current readings received for accounts. If meter reads have been updated on accounts since issuing invoices then there will be a mismatch between HH data and paper invoices.