MyAccount will only show billed data, so please ensure you have selected the correct dates for your HH data. If you select a wide date range, My Account will take longer to retrieve the data for you. If you receive any error messages or delays longer than 30 minutes, please call us on 0845 7653 653(1).
Once downloaded your data will appear in a different format from Energy Zone. Energy Zone aggregated the kWh and displayed it in bulk and did the same with the kVArh underneath. However My Account will present the data line by line. Once downloaded you can opt to filter and re-sort the data to your own requirements.
Consumption returned is based on current readings received for accounts. If meter reads have been updated on accounts since issuing invoices then there will be a mismatch between HH data and paper invoices.
