Meter communication faults

We need some information as your meter isn't communicating with us at the moment. To fix this issue our partner Lowri Beck will be visiting your site to exchange the SIM card within your meter, we want to make the visit as smooth as possible.

Please complete the form below

Please note, this form is for business customers only.

All questions must be answered, unless marked (Optional)

Step 1 of 4: Start

About you and your organisation

First name

Last name

Company name

Postcode

Address line 1

Address line 2 (Optional)

Town / City

County (Optional)

Do you know your sites What3Words? (Optional)

Your phone number

Your email address

Are you the main site contact?

Yes

If no, please provide the full name of the site contact

Their phone number

Their email address