MyAccount for Large Business

MyAccount is our new online service (replacing Energy Zone) for viewing and managing your account. MyAccount gives you access to view and download your latest invoice and consumption data, submit a meter reading and request a CRC annual statement.

Watch the video

Introducing you to EDF Energy's Large Business Customer Management Systems Upgrade

Contact us

We are more than happy for you to contact us - but before you do, take a look at our Frequently Asked Questions section below or alternatively, download some of our support information.

If you want to contact us, either send an email to be-ready@edfenergy.com or complete the form below. Please remember to provide your name, your company name and contact details if you email us. We aim to answer your query as soon as possible.

Top 10 frequently asked questions

What’s changing as a result of the switchover?

The four key changes are:

  1. New customer account numbers - customer account numbers will change from the current eight digit format to a new ten digit format.
  2. New invoice number methodology - Invoice numbers will be randomly generated, twelve digits long, and non sequential.
  3. Change of EDF Energy's bank details - customers will need to pay bills issued from the new system in to a different bank account. Whether this affects you will depend on how you pay your bill, we will advise you of any changes you need to make.
  4. New bill formats - all bills, whether paper or eBill formatted will change to accommodate new data items and fields.

There are a couple of other key changes to note. Our Energy Zone service will be replaced by a new online account management service - MyAccount for Large Business, and our fixed price quotation collateral will also be changing, offering a more detailed price schedule and contract information.

How will I know that my accounts have been transferred over to the new system?

We will send a formal communication by post as soon as your account(s) has been transferred, providing details of your new account number(s) and reminding you of the changes and what you may have to do. We’ll also send this communication by email (where we have an email address).

I pay by cheque, is anything changing?

Once you have been transferred over to our new billing system, you will be paying your bill into a new bank account. These details will be provided to you once the switchover has taken place. A new Giro slip will be included within your new format bills.

How are your invoice numbers changing, and how might this impact me?

Invoice numbers will be randomly generated, twelve digits long, and non sequential. To track sequential post switchover, you will need to look at the billing period and issue date on each invoice. This methodology is a function of the new system.

How will you be keeping me informed about the system changes to ensure I am prepared?

All customers will be contacted prior to the system switchover via post and, where we have the correct addresses, email

  • If there is anyone within your organisation that you want us to update about the system change (other than the key contacts we already work with), then please let us know
  • This website gives you all the information you need about the system switchover including a guide to your new bill and constantly updated FAQs

 

For customers of consultants we will be informing the consultant in advance of the communication we intend to send so that there are no surprises

I pay by Direct Debit, is anything changing?

Once you have been transferred over to our new billing system, you will be paying into a new bank account. We will set up the change of payment with your bank so there is no need to re-submit a Direct Debit mandate. We will notify you of your new Direct Debit reference number once switchover to the new system has taken place.

I pay by BACS/CHAPS, is anything changing?

Once you have been transferred over to our new billing system, you will need to pay your bill into a new bank account. You will be notified of our new bank account details once the switchover has taken place and you will then need to instruct your bank to make the necessary amendments to your BACS / CHAPS payment details.

How might the change to account numbers impact me, and what do I need to do?

Account numbers will change from the current eight digit format to a new ten digit format. If you have any internal bill validation systems or processes set up, you may need to adjust these to accommodate the new account numbers.

Is Energy Zone changing?

Energy Zone will be replaced by our new online account management service, MyAccount for Large Business. If you are currently registered to use Energy Zone, you will automatically be provided with your new login details to access MyAccount when we move your accounts to the new system. The first time you access the new system, you will need to input one of your new account numbers (these will be provided once switchover has taken place) in order to fulfil the new site security requirements. The functionality of the new account management system remains the same as it was in Energy Zone, however you will notice some changes to the layout.

I am a consultant. How can I help manage my customers through the switchover to the new system?

You can help by ensuring that we have accurate contact details for your client(s) so that our communications are received by the right person. If you’d like to help your client(s) through the process we’re happy for you to communicate the changes that will be happening and any actions they may need to take; however we have a responsibility to ensure your client(s) are fully prepared to be transferred so we will also directly communicate the changes to them using usual contact channels (i.e. email / post).