Customer Desk

Run by our experienced team of registered senior traders who have a wealth of experience in global energy markets. The Customer Desk collectively manages a flexible portfolio of c.29TWh per annum. Under a flexible PPA contract structure, each of the senior traders will be available to support your requirements and can be contacted via phone or email within business hours. Face to face meetings can now be replaced with video call meetings.

Services offered

Live Pricing Portal

Our latest Live Pricing Portal places us ahead of the competition allowing us to offer live prices showing the best bid and offer across the UK power and gas curves. You’ll be able to see the same price our traders see in real-time.

Live Pricing Portal not available as standard to all customers. You can speak to a member of our sales team to find out more about how you can access our latest solution.

Market Expertise

Our dedicated market experts pride themselves on offering as much information to their customers as possible, our experts are always on hand to provide you with daily / weekly market commentary and data through the Market Insight Portal.

In addition, one of our Energy Traders will take you through a 30-minute webinar that covers in-depth market analysis across the energy spectrum. This will include recent market movements and provide insight into what the future could hold.

Market Insight Portal

Our 24/7 portal makes it easy for you to keep on top of changes within the energy market. We supply daily provisions of closing prices, market commentary and prompt metrics, as well as Triad Alerts and a regular detailed report on Non-Energy Costs. If you need to know the story behind the changes our trusted forecasting experts can help, giving you the tools to be able to have better conversations about the energy you use, buy or recommend.

Integrated Portfolio

As the largest vertically integrated energy supplier in the UK, EDF is in a prime position to offer customers more flexibility on their energy hedging decisions. With the biggest generation portfolio and an active seller on further dated contracts, we’re always happy to provide a market reflective price.  Whether it’s pricing up illiquid or bespoke contracts and offering beyond the stack trading our hedging team are always here to help.

 

Find out more about the other services we offer. Contact one of our energy specialists today: Contact us