We may monitor and/or record calls for security, quality or training purposes. Calls to 0845 numbers will cost 7p per minute plus your standard network charges. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges. Calls to '0800' numbers are free from BT landlines, other network operators' charges may vary. Lines are open Monday - Friday 9am - 5pm.