Three new features for My Account for Large Business

Last year we migrated customers from the old Energy Zone portal to our new My Account for Large Business site. Since then, we’ve received feedback from customers suggesting improvements we could make to enhance the overall experience.

Based on this feedback, we’ve implemented three new features.

These include:

  1. Email notifications – when your requested Half Hourly data is ready to download
  2. A better Half Hourly data format - kVArh values will be displayed alongside kWh
  3. Letters of authority – can be uploaded and accessed at any time

PLACEHOLDER

If you request Half Hourly data from the 'Consumption Data' section

We'll email when your data is ready

So you can log in and download your data from the 'Documents' section

2. A better Half Hourly data format

Reactive Power (kVArh) is the difference between working power (active power measured in kW) and total power consumed (apparent power measured in kVA).

Some electrical equipment used in industrial and commercial buildings requires an amount of ‘reactive power’ in addition to ‘active power’ in order to work effectively.

Reactive power therefore generates the magnetic fields which are essential for inductive electrical equipment to operate – especially transformers and motors. This load is measured via the reactive register on your half hourly meter.

kVArh values will now appear below the kWh data in Half Hourly data reports.

  • MPAN 1 01/01/2015 00:00:00 kWh
  • MPAN 1 01/01/2015 00:00:30 kWh
  • MPAN 1 01/01/2015 24:00:00 kWh
  • MPAN 1 01/01/2015 00:00:00 kVArh
  • MPAN 1 01/01/2015 00:00:30 kVArh

When you download Half Hourly data from MyAccount for Large Business

You'll notice kVArh values now appear in your consumption reports

This makes it easy for you to get a snapshot view at the top of the report

3. Letters of authority

It’s a legal requirement that anyone who accesses information on customer’s behalf MUST provide a Letter of Authority (LOA) to show that they have permission to do so.

If anyone registers or adds a new company on your behalf, they must add a letter of authority

Letters of authority can be viewed at any time in the 'Documents' section at the top of the page

Once uploaded successfully, or the upload fails, we'll email you to let you know

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