Currently we're having some technical problems with our telephone system. We apologise in advance if you've been affected by this. We're working to fix the issue as quickly as possible. In the meantime, our online services are still available.
When should I let you know I’m moving?
Please tell us as close to the day you’re moving as you can – so don’t contact us more than 14 days before your move date. And if you decide to tell us after you move, make sure you do that in the first 30 days of being at your new address.
We’ll need your account number, your new address, your closing meter readings (you might want to take a photo of them on your phone on the day you move as a record) and, if you’re renting, the contact details for the landlord or letting agent at your old address.
There’s more information on our website, including a moving house checklist which you might find useful.