Currently we're having some technical problems with our telephone system. We apologise in advance if you've been affected by this. We're working to fix the issue as quickly as possible. In the meantime, our online services are still available.
What happens if I have not received Amazon Echo or HeatSmart®?
If you haven't received this please call EDF Energy on 0800 404 6006. Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 2pm.