I'm leaving EDF – what do I need to do to close my account?
We're sorry to hear you're leaving, but hopefully we can help make your switch as easy as possible. You'll find everything you need to know about closing your EDF Energy account below, including:
- Why you don't need to send us a final meter reading
- When you'll get your final bill
- Why you shouldn't cancel your Direct Debit
- How to track your switch to your new supplier
Do I need to submit a meter reading?
No, you don't need to give us a meter reading before you go. Your new supplier will ask you for an opening meter reading, which they'll pass on to us. This way, your new supplier opens your account with the same meter reading that we use to close your account.
When will I get a final bill?
You should get your final bill from us within six weeks of the switch to your new supplier.
If you're switching your electricity and gas supply, we may send you a final bill for each fuel. We would do this if we get the closing meter readings for your electricity and gas at different times.
I pay by Direct Debit - should I cancel it?
No, please don't cancel your Direct Debit - you'll find everything's a lot simpler if you let us handle this for you.
As long as you leave your Direct Debit active, we'll send you a final bill within six weeks of the switch to your new supplier. We'll then automatically debit any outstanding balance from your account - or refund any credit we owe you - within 14 days of closing your account.
When the final payment has been made, we'll remove your bank details from our system.
How can I track the progress of my switch
You can track your switch in MyAccount. If you've not registered for MyAccount yet, there's still time; all you need is your postcode and EDF Energy account number.