Currently we're having some technical problems with our telephone system. We apologise in advance if you've been affected by this. We're working to fix the issue as quickly as possible. In the meantime, our online services are still available.
I can’t pay my bill in full. Is there anything you can do to help?
Yes, there are lots of things we can do. Please contact us using the Chat button on the right as soon as you can so we can talk to you about your options. For example, you might be able to pay in instalments, or you might be eligible for help from the EDF Energy Customer Support Fund. There’s more information about managing your energy bills here