15/03/23 - Keeping you informed

The government have confirmed they will continue with the Energy Price Guarantee for at least three months. We're preparing our new 1 April prices and will contact customers soon. 

Find more information changing energy prices online. Our agents won't have any additional information at this time if you call.

We know things may be difficult at the moment, but you can depend on our support. If you're struggling to pay your energy bills, find advice and support in our help centre.

Prepayment customers who have a query about their Energy Bills Support Scheme voucher.
If you've lost your voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.

Emergency help

Do you smell gas or have a power cut?

Find out who you should call - and what do you need to do to stay safe.

Go to our emergency help guide

Save up to £82 with Energy Hub(1)

Have you got a smart meter? Energy Hub(2) uses your smart meter data to give you a personalised view of your energy use, with tips to help you save money and cut your carbon footprint. All positive steps to help Britain Achieve Net Zero.

Start today! Log into MyAccount to view your Energy Hub.