Prepayment customers who have a query about their Energy Bills Support Scheme voucher.
If you've lost your voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.
How can we help you?
Have a problem that needs fixing?
Let's get started – choose the type of problem you have.
How does it all work?
Let's find your answer – choose the topic your question is about.
Do you smell gas or have a power cut?
Find out who you should call - and what do you need to do to stay safe.