Skip to main content
Menu

Warm Home Discount Scheme

The Warm Home Discount Scheme gives a one-off payment of £150 to electricity customers who are potentially struggling to pay their energy bills during the cold winter months.

The Warm Home Discount Scheme now works differently depending on which country you live in. Please select where you live below to find out more.

Where do you live?

If you live in Scotland, the Warm Home Discount scheme will work in the same way as previous years

If you're eligible for the Guarantee Credit component of Pension Credit on August 13, 2023, you'll be automatically eligible for the Warm Home Discount - Core Group 1 discount and do not need to apply separately. 

To receive the Warm Home Discount - Broader Group rebate, you must apply by February 28, 2024, if you did not meet the Warm Home Discount - Core Group 1 eligibility criteria. 

Check to see if you're eligible and apply today. View the scheme's Terms and Conditions here.

Apply now

Go to our FAQs

This year in England and Wales, if you’re eligible for the payment, you don’t need to apply.

If you're eligible to receive the £150 payment, you no longer need to apply for it due to government changes introduced in England and Wales.  

Starting in November 2023, the DWP will be sending out letters to inform eligible recipients of the Warm Home Discount – Core Group 1 or Core Group 2 rebate. This letter will contain any next steps you may need to take to receive the rebate.
 

What is the Warm Home Discount Scheme?

Warm Home Discount is a Government-led scheme which requires electricity suppliers to offer additional support to people who are at risk of being fuel-poor by way of a rebate of £150 to eligible customers.

There are three elements to the WHD rebate scheme:

  • Core Group 1
    Eligible customers in receipt of Guarantee Pension Credit will be identified by the Department for Work and Pensions (DWP) and should receive their rebate from us automatically
  • Core Group 2
    Eligible customers in England and Wales no longer need to apply and will be identified by the DWP automatically
  • Scotland Broader Group
    Customers in Scotland who are not eligible for Core Group 1 must apply each year

How will I receive my Warm Home Discount Rebate?

If you're eligible, we will provide your £150 payment by the end of March 2024

We aim to provide your rebate by 29 February 2024.

Credit meter

Your Warm Home Discount rebate will be credited directly to your account if you have a credit meter. Once this has been applied, it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.

Prepayment meter

If you're a prepayment customer, you'll receive a voucher in the post and instructions on redeeming it. Please note that you can only redeem the voucher at the Post OfficeFind the nearest Post Office to you.

Smart Pay As You Go meter

If you're a smart Pay As You Go customer, the rebate will be credited directly to your electricity meter. You'll receive confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.

 

Further help and advice about this year's scheme

If you need any more information about this year's scheme, head over to our Help and Support area.

Supporting Our Customers - Hands holding paper cut-out family

Extra help and support

Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.

View our Priority Services

Woman and child relaxing on sofa

Tips to help you reduce your energy

With the cost of living on the rise, there's never been a better time to cut your energy bills and be kind to the planet.

We've put together some tips to help you and your family reduce your energy use in every room of your home.