Why midnight top-ups aren't needed with smart Pay As You Go

We don't want you to worry about running out of credit in the middle of the night – or at any time on a Sunday or bank holiday.

That's why your smart PAYG meter will never get cut off if your balance drops to £0 during 'non-disconnection' hours.

The non-disconnection times are:

  • Monday to Friday 6pm to 11am
  • Weekends from 6pm on Saturday, until 11am on Monday
  • Anytime on a bank holiday, until 11am the next working day

But make sure you top up as soon as you can. You'll get disconnected if you still have no credit at 11am the next day.

Make sure your top-up is big enough!

Did you run out of credit in 'non-disconnection' period? Your next top-up will need to cover:

  • Any energy you use during non-disconnection hours
  • Any missed standing charges
  • Any missed instalment plan payments

This all goes onto your meter as 'debt', and you automatically pay debt back as soon as you top up.

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