Why has my Direct Debit payment amount changed?

When you pay by Direct Debit with regular payments, you spread the cost of your energy evenly over the length of your energy plan.

We'll increase your monthly payments if:

  • your payments coming up, and the credit you have won't be enough to cover your energy costs

Usually, you'll build up credit over the summer because you're using less energy. You should then have enough credit to see you through winter.

We'll check in with you regularly to make sure you're paying the right amount for the energy you use. We'll always let you know if your monthly payments need to change.

We no longer offer quarterly billing and have moved customers from quarterly billing to monthly bills.

If we have changed your billing frequency your unit prices will not be effected by the change.


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