Managing your energy plan and your MyAccount
How can we help you manage your energy plan or MyAccount?
What help do you need to access MyAccount?
When trying to sign up to MyAccount it says my surname is invalid
- A mis-spelt surname on your EDF account on our system could be to blame. If the spelling of your surname on your bill is different to the one you are trying to register, this will prevent you from setting up your online account.
Please contact us to verify the correct spelling of your name. We can then make the necessary amendments to allow you to successfully set up your online MyAccount.
- More than one person is named on the bill. There will be a 'primary' account holder registered on our system, and only their name would be valid when registering for MyAccount.
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