When should I give my meter readings

We'll ask you for your meter reading twice a year – just before your next Direct Debit review.

You'll get a bill just after you submit this reading.

My Direct Debit overview

You only need to give us a meter reading when we ask for it. If you give us an extra reading, we simply add it to your records.

Your extra reading lets us know the exact amount of energy you've used since your last reading. That means we can charge this energy at the right price when it comes to your next bill.

But you won't get a bill until after your next Direct Debit review, when we'll ask you for another meter reading.

Your payment amount won't change either. This only happens after a Direct Debit review if we need to get your payments back on track.

My Direct Debit overview