What happens to your final Direct Debit bill after a meter exchange or switch to PAYG

You'll get a final bill if your meter exchange has meant a change to the way you pay.

You would have been given a choice about how you wanted to pay this final bill when you arranged your meter exchange.

If you didn't make a choice at the time, you'll pay your final bill by Direct Debit after your meter exchange – unless you're now paying by smart PAYG (see below)

I have a new smart Pay As You Go meter(s)

1. You'll get a bill after your new smart meter is installed – this will be for any outstanding balance on your account and any repayment plan you had

2. We'll add the final balance from this bill onto your smart PAYG meter(s)

3. We'll then take £10 of credit from each PAYG meter each week, until you've paid off your outstanding balance

I switched my smart meter(s) to Pay As You Go mode

1. You'll get a bill after we switch your meter to Pay As You Go mode – this will be for any outstanding balance on your account and any repayment plan you had

2. We'll add the final balance from this bill onto your smart PAYG meter(s)

3. We'll then take £10 of credit from each PAYG meter each week, until you've paid off your outstanding balance