What do I do if I've missed a payment or my payment failed?

We'll let you know if your payment has failed so you can fix it.

If we can't take your payment on the due date, we'll get in touch to let you know that your payment failed. Please check your Direct Debit details are still valid and that you've enough funds in your account.

We'll try to take your payment again. If that fails too, we'll let you know that we're going to move you onto the Cash/Cheque payment method.

This means you'll:

  • Pay more for your energy - Direct Debit customers pay a lower unit rate
  • Get a bill each month which you need pay in full within 14 days

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