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Payments

I'd like to know about...

  • Direct Debit
  • Card, cash or cheque
  • Smart Pay As You Go
  • Prepayment meters (not smart)
  • Debt repayment
  • How do I change the way I pay?

I'd like to know about...

  • Budget Direct Debit - Account number starts '67'
  • Direct Debit Whole Amount - Account number starts '67'
  • Direct Debit - Account number starts 'A'
  • Not sure

I'd like to know about...

  • How it works
  • Set up, and first payments
  • Changes to my payments
  • Direct Debit and moving home
  • Missed payments
  • Making an extra payment
  • Cancellation and refunds
  • Help to pay and manage your bills

I'd like to know about payment changes...

  • Made by me
  • Made by EDF

I'd like to know...

  • Should I change my payments after a price rise
  • Should I change my payments when in credit or debit
  • Can I reduce my payments if I can't pay
  • How to change my payments
  • What happens after I make an extra payment
  • Help to pay and manage your bills

Should I increase my Direct Debit payments if my energy prices are going up?

We recommend you increase your payment amount if your prices are going up – unless you see we've done it for you.

This will help protect yourself from higher future payments and debt.

Change Direct Debit amount

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