Payments

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I'm due a refund – has it been paid?

We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.

My account number starts with '67'

You can check if your refund has been paid in a couple of ways:

Check your bill

The first page of your bill will say if you've had a refund (or will tell you when your refund will be paid).

Check MyAccount

Go My bills and payments in MyAccount
Scroll to 'Past activity'
Look for 'Refund'

Go to Bills and Payments

My account number starts with 'A'

Please log in to our help centre

You'll find answers for your type of account in our help centre for account numbers that start with 'A'.

You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.

Go to help centre

I don't know my account number

We've given you the answer for account numbers starting with '67' – this is our most common type of account.
You can find your account number in MyAccount and on your EDF bills, email and letters.

You can check if your refund has been paid in a couple of ways:

Check your bill

The first page of your bill will say if you've had a refund (or will tell you when your refund will be paid).

Check MyAccount

Go My bills and payments in MyAccount
Scroll to 'Past activity'
Look for 'Refund'

Go to Bills and Payments

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Solved I still need help

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We're glad we could help.

Log into MyAccount Help Centre home

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Payments