Back to Help CentreManaging your energy plan and your MyAccount How can we help you manage your energy plan or MyAccount? Help accessing MyAccount Change my personal or account details I can't view my bill in MyAccount I've downloaded the EDF app for my Apple device, but it keeps crashing What help do you need to access MyAccount? I haven't received my verification email I can't access MyAccount. How do I log in? How do I use a log-in code to access MyAccount? How do I change the way you contact me in MyAccount? When trying to sign up to MyAccount it says my surname is invalid I haven't received my verification email Sometimes these emails are automatically sent to 'spam' or 'junk' folders. So if the verification email hasn’t reached your inbox, please check your other folders.If you still can’t find it, contact us. Did that solve your problem? SolvedI still need help Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Looks like you need some more help Get in touchContact UsGive feedbackHelp Centre home Back to all in Managing your energy plan and your MyAccount Search the help centre Search (optional)
What help do you need to access MyAccount? I haven't received my verification email I can't access MyAccount. How do I log in? How do I use a log-in code to access MyAccount? How do I change the way you contact me in MyAccount? When trying to sign up to MyAccount it says my surname is invalid
I haven't received my verification email Sometimes these emails are automatically sent to 'spam' or 'junk' folders. So if the verification email hasn’t reached your inbox, please check your other folders.If you still can’t find it, contact us. Did that solve your problem? SolvedI still need help