Our installation partner, Homeserve, may be able to help if you have a problem with your HeatSmart® or Netatmo smart thermostat.
You can contact the Homeserve Installations team on: 0203 866 9034 or email installations@homeserve.com
Alternatively, if you have a Netatmo Smart Thermostat, you can visit the Netatmo Help Center
Please be aware of the warranty details attached to your Smart thermostat installation.