Smart Pay As You Go Meter
I'm having trouble with...
The problem is...
I can't top up my smart Pay As You Go meter – after switching to EDF
You wont be able to top up until you get a text from us to say you account is up and running. You should get this within 24 hours of your switch to EDF (but sometimes it can take a little longer).
If you've just switched both fuels to EDF – and both are PAYG – you'll get two separate texts. That's one for electricity and one for gas.
You can start topping up your smart PAYG electricity meter as soon as you get a text to say your electricity account is up and running.
And you can start topping up your smart PAYG gas meter as soon as you get a text to say your gas account is ready.
Of course, you can use your electricity and gas in the normal way. We'll simply take a payment for any energy you've used from your very first top up.