How do I change the way I pay?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
The step-by-step guides below explain how you change the way you pay – and how you can switch to or from smart Pay As You Go.
Before you can switch your payment type, we'll give you a new quote. This will show you how much you'll pay on your current tariff (if you can keep it) on your new payment type.
We do this because your tariff prices might change when you change the way you pay. For example, the unit rates you get when you pay by Direct Debit and Pay As You Go, are lower than those you get with Card, Cash or Cheque.
How to change the way you pay (except PAYG)
- Go to 'Payment method change' in MyAccount
- Give your meter readings (or ask us to estimate them for you)
- Choose how you want to pay from the available options
- Choose a new tariff – or decide to keep your current tariff (if this is possible)
- Choose how you'd like to pay any outstanding balance on your account
If you're choosing to pay by Direct Debit, we'll also take your bank details and let you know the next steps.
How to switch to smart Pay As You Go
I already have a smart meter
- Look for 'Pay As You Go' in the MyAccount menu (you'll only see this if we know from your smart meter data that it can work as a PAYG meter)
- Answer a few questions to check that PAYG suits your home and needs
- Give your meter readings to get an accurate quote (unless we already have them from your smart meter)
- Choose a new tariff – or decide to keep your current tariff (if this is possible)
- Choose how you'd like to pay any outstanding balance on your account
I don't have a smart meter yet
- Go to 'Smart meters' in MyAccount
- Book a time that suits you
- Get your smart meter installed at no extra cost
Book you smart meter installation
How to switch away from smart Pay As You Go
Please get in touch, and let one of our friendly advisers know you'd like to switch you smart meter into standard credit mode. They'll let you know if this is possible, and will take you through the next steps.
My account number starts with 'A'
Please get in touch
One of our energy specialists will help you find your answer – please get in touch.
You can also explore our help centre for accounts that start with 'A'. You need to log in or sign up to MyAccount first, as this is where you'll find your new help centre.
I don't know my account number
The step-by-step guides below explain how you change the way you pay – and how you can switch to or from smart Pay As You Go.
Before you can switch your payment type, we'll give you a new quote. This will show you how much you'll pay on your current tariff (if you can keep it) on your new payment type.
We do this because your tariff prices might change when you change the way you pay. For example, the unit rates you get when you pay by Direct Debit and Pay As You Go, are lower than those you get with Card, Cash or Cheque.
How to change the way you pay (except PAYG)
- Go to 'Payment method change' in MyAccount
- Give your meter readings (or ask us to estimate them for you)
- Choose how you want to pay from the available options
- Choose a new tariff – or decide to keep your current tariff (if this is possible)
- Choose how you'd like to pay any outstanding balance on your account
If you're choosing to pay by Direct Debit, we'll also take your bank details and let you know the next steps.
How to switch to smart Pay As You Go
I already have a smart meter
- Look for 'Pay As You Go' in the MyAccount menu (you'll only see this if we know from your smart meter data that it can work as a PAYG meter)
- Answer a few questions to check that PAYG suits your home and needs
- Give your meter readings to get an accurate quote (unless we already have them from your smart meter)
- Choose a new tariff – or decide to keep your current tariff (if this is possible)
- Choose how you'd like to pay any outstanding balance on your account
I don't have a smart meter yet
- Go to 'Smart meters' in MyAccount
- Book a time that suits you
- Get your smart meter installed at no extra cost
Book you smart meter installation
How to switch away from smart Pay As You Go
Please get in touch, and let one of our friendly advisers know you'd like to switch you smart meter into standard credit mode. They'll let you know if this is possible, and will take you through the next steps.
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