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Direct Debit: what to do about a missed payment
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
We can automatically refund any credit on your your account within three working days of your final bill – as long as you don't cancel your Direct Debit.
As soon as the refund has gone through, we'll cancel your Direct Debit for you. We'll also delete your bank details from our system.
What happens if I cancel my Direct Debit?
We'll send your refund by cheque within seven working days of your final bill.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
We can automatically refund any credit on your your account within three working days of your final bill – as long as you don't cancel your Direct Debit.
As soon as the refund has gone through, we'll cancel your Direct Debit for you. We'll also delete your bank details from our system.
What happens if I cancel my Direct Debit?
We'll send your refund by cheque within seven working days of your final bill.