Bills and statements
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Cancelled bills – and replacement bills
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
There are a few reasons why we might cancel a bill and replace it with a new one. Have a look below to see why and when this can happen.
1. You send us a meter reading just after you've had an estimated bill
- We cancel the original bill and send you a new one
- Your new bill will be accurate, based on your meter reading
2. You ask us to update your details after getting a bill
- You can ask us to change something on your bill, like the spelling of your name
- We cancel the original bill and send you a new one
- Your new bill will show the updated details
3. We have to update your details after sending your original bill
- We might get new information after sending you a bill, like a new meter reading or move-out date when you move home
- We cancel the original bill and send you a new one
- Your new bill will be updated with the new infomation
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
There are a few reasons why we might cancel a bill and replace it with a new one. Have a look below to see why and when this can happen.
1. You send us a meter reading just after you've had an estimated bill
- We cancel the original bill and send you a new one
- Your new bill will be accurate, based on your meter reading
2. You ask us to update your details after getting a bill
- You can ask us to change something on your bill, like the spelling of your name
- We cancel the original bill and send you a new one
- Your new bill will show the updated details
3. We have to update your details after sending your original bill
- We might get new information after sending you a bill, like a new meter reading or move-out date when you move home
- We cancel the original bill and send you a new one
- Your new bill will be updated with the new infomation