Payments
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Budget Direct Debit: why your payments can change if you have a smart meter
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
Your smart meter gives us regular meter readings, so we can see how your energy use changes over time.
We'll look at your smart meter readings when we review your Direct Debit (we do this at least twice a year).
If we see that your energy use has gone up or down, we might have to change your monthly amount to get your payments back on track.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
Your smart meter gives us regular meter readings, so we can see how your energy use changes over time.
We'll look at your smart meter readings when we review your Direct Debit (we do this at least twice a year).
If we see that your energy use has gone up or down, we might have to change your monthly amount to get your payments back on track.