Budget Direct Debit: why your payments can change if you have a smart meter

Your smart meter gives us regular meter readings, so we can see how your energy use changes over time.

We'll look at your smart meter readings when we review your Direct Debit (we do this at least twice a year).

If we see that your energy use has gone up or down, we might have to change your monthly amount to get your payments back on track.

How do you work out my monthly payments?

How Direct Debit reviews keep your payments on track