Payments
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Budget Direct Debit: why payments can change on a fixed tariff
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
The price you pay for every unit of energy you use will always stay the same while you're on a fixed tariff.
But your Direct Debit payments can change, depending on the amount of energy you're using.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
The price you pay for every unit of energy you use will always stay the same while you're on a fixed tariff.
But your Direct Debit payments can change, depending on the amount of energy you're using.