Budget Direct Debit: when your monthly payments might change

We review your Direct Debit at least twice a year to make sure your payments will cover your energy use for the year.

If the amount of energy you use has changed, we might also have to change your payment amount to keep you on track.

After each review, we'll let you know if your payments need to go up, down or stay the same.
 

Other times your payments might change

1. When you change tariff – if your new tariff rates are very different to your old rates
2. When energy regulator Ofgem's price cap change affects your Standard Variable rates
3. When you give a meter reading for the first time in quite a while – and our previous estimated readings for you haven't been accurate
4. When you make an extra payment – and your next Direct Debit review is more than a month away

How does my Direct Debit review work?

Please log in to our help centre

You'll find answers for your type of account in our help centre for account numbers that start with 'A'. 

You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.

Go to help centre
 

We review your Direct Debit at least twice a year to make sure your payments will cover your energy use for the year.

If the amount of energy you use has changed, we might also have to change your payment amount to keep you on track.

After each review, we'll let you know if your payments need to go up, down or stay the same.
 

Other times your payments might change

1. When you change tariff – if your new tariff rates are very different to your old rates
2. When energy regulator Ofgem's price cap change affects your Standard Variable rates
3. When you give a meter reading for the first time in quite a while – and our previous estimated readings for you haven't been accurate
4. When you make an extra payment – and your next Direct Debit review is more than a month away

How does my Direct Debit review work?