Budget Direct Debit: What happens after making an extra payment

What happens after you make an extra payment will depend on when your next Direct Debit review is due.

When is my Direct Debit review?
 

1. My next review is less than a month away

• Your payments won't change until after your Direct Debit review
   
• At your review, we look at your extra payment – and at your latest energy use, account balance, and charges or price changes since your last review
   
• We then let you know if your monthly payments need to go up, down or stay the same to keep them on track (they need to cover your energy costs for the year)
   

2. My next review is more than a month away

• We use your extra payment to reduce the amount you pay each month as soon as we can
   
• We spread your extra payment across your payments for the rest of the year – for example:

1.        You pay an extra £30
2.        You have three more payments to make this Direct Debit year
3.        We reduce each of these three payments by £10
    

• We let you know what your new monthly payment is, and when it starts

Don't want us to reduce your Direct Debit after you make an extra payment?

Please ask us to put your monthly amount back up.

Change Direct Debit amount

Please log in to our help centre

You'll find answers for your type of account in our help centre for account numbers that start with 'A'. 

You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.

Make a payment

What happens after you make an extra payment will depend on when your next Direct Debit review is due.

When is my Direct Debit review?
 

1. My next review is less than a month away

• Your payments won't change until after your Direct Debit review
   
• At your review, we look at your extra payment – and at your latest energy use, account balance, and charges or price changes since your last review
   
• We then let you know if your monthly payments need to go up, down or stay the same to keep them on track (they need to cover your energy costs for the year)
   

2. My next review is more than a month away

• We use your extra payment to reduce the amount you pay each month as soon as we can
   
• We spread your extra payment across your payments for the rest of the year – for example:

1.        You pay an extra £30
2.        You have three more payments to make this Direct Debit year
3.        We reduce each of these three payments by £10
    

• We let you know what your new monthly payment is, and when it starts

Don't want us to reduce your Direct Debit after you make an extra payment?

Please ask us to put your monthly amount back up.

Change Direct Debit amount