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Smart Pay As You Go Meter

I have an in-home display...


Which meter are you having trouble adding credit to?


Add smart PAYG credit manually with a UTRN – through your Alcara electricity meter

Your credit normally gets added to your smart Pay As You Go meter within about an hour of topping up.

Can't wait that long, or it's been more than an hour? You can add your credit manually by entering your Unique Transaction Record Number (UTRN) into your Aclara electricity meter.

How it works

  1. Short press button ‘A’ to scroll to the ‘Enter UTRN’ option – then long press button ‘A’ to select this option
  2. Press button ‘A’ to increase the value of the first digit
  3. Press button ‘B’ when you're ready to move onto the next digit
  4. Long press on button ‘B’ when you've entered the UTRN to validate entry