Watch video: How to register for EDF MyAccount - our online self-serve platform

Register for MyAccount

It's quick and easy to register. You’ll need your EDF account number handy, which you can find on your latest bill or statement. Once you've registered you can:

If you're already registered just log-in to MyAccount.

Some easy things to do to save money once you're registered

Watch video: How to choose a new EDF tariff

Save money by choosing a fixed tariff

If you’re currently on a variable tariff, you could save money by choosing one of our fixed tariffs.

Log in to MyAccount and switch in just a few clicks to get cheaper prices as well as price security. Here’s a short video to show how easy it is to do. 

Watch video: How to change your payment to Direct Debit

Direct Debit: the cheapest way to pay

Paying by Direct Debit can save you up to £80(1) a year. That’s because our admin costs are reduced so we can pass these savings on to our customers. If you’re not paying by Direct Debit, then it’s worth choosing this way to pay.

Manage your energy on the go via our mobile app

Watch video: How to use the EDF app

Download the EDF mobile app

Manage your energy on the go. Just download the app from Google Play or the Apple App Store. Our mobile app is currently available for credit and PAYG customers only. Prepayment customers are currently not supported. For further details, here are the terms and conditions for MyAccount and the EDF mobile app.

  • Use your fingerprint to log in quickly and securely
  • Switch easily between your accounts or properties
  • Check your account balance, bills, payment history, energy use and tariff information
  • Make payments in an instant
  • Receive updates and reminders
  • Get help fast — check our FAQs, or send us a WhatsApp or SMS message

Got a question?

If you have a specific question, be sure to check our Help and Support section, which has a lot of specific question and answers – you should be able to get your answer in a jiffy!

Gas emergencies

24-hour gas emergency services 0800 111 999(2)

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(2). This is a national number and is available to all areas. 

You can read more about how we support our customers in emergency situations.

Electrical emergencies

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 services

Find out how we support our customers in emergency situations

If it’s not an emergency and you just have a question, you may find what you need in our online Help centre.