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Get support through our CARE+ steps

CARE+ is our support tool with four easy steps to help you manage your energy bills. ​Watch our videos below and access helpful advice and services

We understand that making payments can sometimes be challenging. If you ever struggle, please know that we are here to help and support you. We aim to work with you to find the best solution for your unique circumstances. You can count on us to provide the necessary assistance and guidance to ensure you receive the needed help. So please don't hesitate to reach out to us if you need any help at all.

Call our helpline on 0333 009 6992. We're open Monday to Friday: 8 am - 6 pm​

1. Ways to help you reduce the COST of your energy bills

  • ​Firstly, it’s important to check you’re on the right tariff
  • Smart meters are a great way to track how much energy you're using, and with our free Energy Hub, we offer more insight to help you change your energy habits
  • Head to our energy efficiency advice centre to access tips and advice on reducing your energy usage, which can help you save money
  • Making savings through insulating your home properly. Did you know you could save up to £870 per year on energy bills by installing cavity and loft insulation in your home?(1) You could be eligible for insulation through our Great British Insulation Scheme

Top Tip: Turn the heating flow temperature down
Without lowering your home's temperature, turning the flow temperature down on your combi boiler from 80℃ to 60℃, you can save up to £95.22 per year. This isn't suitable for all systems, so find out more with our flow temperature guide.

2. Understanding AFFORDABILITY and helping with budgeting advice

​We know it can be difficult to juggle. That's why we've put the best free budgeting sites here for you.

Save money with a smart meter and Energy Hub

Already have a smart meter? Energy Hub uses your smart meter data to give you a personalised view of your energy use, with tips to help you save money and cut your carbon footprint. These are all positive steps to help Britain achieve net zero. Log into MyAccount to view or sign up for Energy Hub

3. Offering you a RESOLUTION based on your individual circumstances​

We understand that paying for energy can sometimes be challenging. That's why we offer various payment options to make the process easier and more convenient for you.

  • ​If you've had a smart meter installed already, you can easily switch it to Pay As You Go, which may help you budget. Take control by seeing how much you are spending and set up regular top-up amounts
  • If you need more time to pay your bill, get in touch, and we can set up an affordable repayment plan based on your circumstances
  • Do you currently pay a big bill every three months? Instead, you may find paying a smaller, more manageable amount every month easier. It's quick and easy to change your payment method online: Log into MyAccount and select 'Payment Method Change’.
  • You could save money if you pay by Direct Debit. It's easy to change your payment method in MyAccount

4. Do you need EXTRA SUPPORT to help manage your energy bills?

We’re here to help, and we recognise that sometimes you might need extra help or support​

  • Sign up for our Priority Services Register if you need extra support
  • We're rolling back standing charges for more than 250k of our most vulnerable customers, we’ve boosted our support fund to £ 40 million this year, and we’re working with a range of trusted third-party organisations to help all our customers get support to cover their needs.
  • Eligible customers will still receive their Warm Home Discount automatically if they live in England or Wales. Customers who live in Scotland can apply online
  • Extra support is available via the government's Help for Households scheme. Use this service to see what other payments you may be entitled to this winter
  • Mental health is something we take very seriously at EDF. Use the NHS Every Mind Matters website for great advice, tips and access to urgent support