Cavity wall and loft insulation 1 Start 2 Cavity wall questions 3 Customer info 4 Complete All questions must be answered, unless marked (optional)Loft insulation questions Where was the lead generated? BAU D2D If a customer answers that their existing insulation is more than 200mm then you'll need to also answer the question about how accessible the loft space is to carry onto the cavity wall questions. Is there any existing loft insulation present? No Yes - Less than 200mm Yes - More than 200mm Unsure Is the loft space easily accessible? Yes No Unsure Customer adviceAdvise the customer their property is not suitable for loft insulation. And ask the customer if they want to continue to cavity wall questions. Customer adviceAdvise the customer their property may not be suitable for loft insulation. But carry on with the loft insulation questions. Is the head height more than 1.4 meters at the apex of the roof? Yes No Unsure Customer adviceProceed but warn the customer that the installer may not be able to install loft insulation. Is the loft used for storage? Yes - Customer will clear Yes - Customer cannot clear No Customer adviceAdvise the customer that there will be an extra charge for loft clearance. Adviser actionCarry on with the questions Are there any signs of damp in the loft space? Yes No Unsure Customer advice Advise the customer a survey is required to determine the best course of action.However we'll carry on with the questions. Do you have a water tank in the loft space? Yes No Unsure Do you know the m2 of the loft space? Yes No Enter loft size in m2 (optional)
1 Start 2 Cavity wall questions 3 Customer info 4 Complete All questions must be answered, unless marked (optional)Loft insulation questions Where was the lead generated? BAU D2D If a customer answers that their existing insulation is more than 200mm then you'll need to also answer the question about how accessible the loft space is to carry onto the cavity wall questions. Is there any existing loft insulation present? No Yes - Less than 200mm Yes - More than 200mm Unsure Is the loft space easily accessible? Yes No Unsure Customer adviceAdvise the customer their property is not suitable for loft insulation. And ask the customer if they want to continue to cavity wall questions. Customer adviceAdvise the customer their property may not be suitable for loft insulation. But carry on with the loft insulation questions. Is the head height more than 1.4 meters at the apex of the roof? Yes No Unsure Customer adviceProceed but warn the customer that the installer may not be able to install loft insulation. Is the loft used for storage? Yes - Customer will clear Yes - Customer cannot clear No Customer adviceAdvise the customer that there will be an extra charge for loft clearance. Adviser actionCarry on with the questions Are there any signs of damp in the loft space? Yes No Unsure Customer advice Advise the customer a survey is required to determine the best course of action.However we'll carry on with the questions. Do you have a water tank in the loft space? Yes No Unsure Do you know the m2 of the loft space? Yes No Enter loft size in m2 (optional)