All questions must be answered, unless marked (optional) Please provide your feedback below 1. Which of the following, if any, were the main reasons you decided not to go ahead with getting a heat product from EDF and their partners? Select all that apply to you. (optional) Too expensive Unable to get funding No longer interested Not suitable for my home Not the right time Just wanted more information Decided to use a different company Other (please specify...) Other (optional) How satisfied or dissatisfied were you with each of the following? 2. Finding information on EDF’s website 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 3. Communication with the installation partner 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 4. Getting a quote 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 5. Support with getting funding 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 6. Is there anything EDF and their partners could have done better? This might relate to the points above, or any other contact you had with us. (optional) 7. Although you decided against it this time, how likely are you to consider purchasing a heat product from EDF and their partners in the future? 1Very unlikely 2Somewhat unlikely 3Neither unlikely nor likely 4Somewhat likely 5Very likely