If your boiler costs more to repair than replace, Intana will contribute towards the cost of a new boiler. You will be required to send Intana the invoice from a qualified gas safe contractor and they will arrange to send you payment. If your boiler is between 1 to 6 years old you will receive £500 (including VAT). If your boiler is over 7 years old you will receive £250 (including VAT).
If you have a valid claim and your home cannot be lived in for more than 24 hours, Intana will pay £150 towards the cost of you staying in a local hotel or guest house overnight.
Lines are open Monday to Friday 9am to 5pm. Landlines are charged at standard rates, other network operators’ charges may vary.