All questions must be answered, unless marked (Optional) 1. Overall, how satisfied or dissatisfied are you with the service you received? Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 2. To what extent do you agree with the following statement: I know more about heat pumps after speaking to an EDF energy advisor? Strongly disagree Somewhat disagree Neither disagree nor agree Somewhat agree Strongly agree 3. How likely are you to consider purchasing a heat pump in the future? Very unlikely Somewhat unlikely Neither likely nor unlikely Somewhat likely Very likely 4. What did you like about speaking to an EDF energy advisor? (Optional) 5. What could we improve? (Optional)