All questions must be answered, unless marked (optional) Tell us what you think about your recent call with the Net Zero Heat Team 1. Overall, how satisfied or dissatisfied are you with the service you received? 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied 2. To what extent do you agree with the following statement: I know more about heat pumps after speaking to an EDF energy advisor? 1Strongly disagree 2Somewhat disagree 3Neither disagree nor agree 4Somewhat agree 5Strongly agree 3. How likely are you to consider purchasing a heat pump in the future? 1Very unlikely 2Somewhat unlikely 3Neither likely nor unlikely 4Somewhat likely 5Very likely 4. What did you like about speaking to an EDF energy advisor? (optional) 5. What could we improve? (optional)