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All questions must be answered, unless marked (optional)
Loft insulation questions

If a customer answers that their existing insulation is more than 200mm or that their loft in not accessible then advise them that their property is not suitable for loft insulation.

Is there any existing loft insulation present?
Is the loft space easily accessible?

Customer advice

Advise the customer their property is not suitable for loft insulation.

Customer advice

Advise the customer their property may not be suitable for loft insulation. But carry on with the questions.

Is the head height more than 1.4 meters at the apex of the roof?

Customer advice

Proceed but warn the customer that the installer may not be able to install loft insulation.

Is the loft used for storage?

Customer advice

Advise the customer that there will be an extra charge for loft clearance.

Adviser action

Carry on with the questions

Are there any signs of damp in the loft space?

Customer advice

Advise the customer a survey is required to determine the best course of action.However we'll carry on with the questions.

Do you have a water tank in the loft space?
Do you know the m2 of the loft space?
Do all interior doors have a minimum gap at the bottom of 10mm?

Customer advice

Advise the customer they're likely to need additional work to ensure adequate ventilation

Customer advice

Advise the customer they may need additional work to ensure adequate ventilation.

Do you have any mechanical ventilation in your wet rooms (kitchens and bathrooms)?

Customer advice

Advise the customer they're likely to need additional work to ensure adequate ventilation

Customer advice

Advise the customer they may need additional work to ensure adequate ventilation.

Is there any ventilation in your windows?

Customer advice

Advise the customer they're likely to need additional work to ensure adequate ventilation

Customer advice

Advise the customer they may need additional work to ensure adequate ventilation.