All questions must be answered, unless marked (Optional) Step 1 of 4: Start Novation details Please note: if you answer no to any of the below questions, this is not a novation and will need to be processed as either a name change or a change of tenancy. Is the customer part of a framework? Yes No Has the customer gone into administration? Yes No Does the customer have consolidated billing? Yes No When is the consolidated bill next due? (Optional) Is the customer on an agreed contract (not on deemed prices)? Yes No