All questions must be answered, unless marked (Optional) If you haven't already, please provide us with your email address so we may keep you informed of any important updates. Please also add your account number so we can match the account. The account number should also be added for any queries relating to this questionnaire's content. Email address (Optional) Your EDF account number (Optional) Your energy account number can be found on your latest bill or in MyAccount. It will start with an 'A' and be 10 digits long or 12 digits long and start with '67'. Queries that require response outside of this questionnaire should not be added here. If you wish to contact us, please do so via https://www.edfenergy.com/getintouch. If you do have a query relating to the content in this questionnaire, then please add your account number (Optional) About the insert sent with your bill Did the content ‘Here to help with rising energy prices’, give you clear guidance on what you need to do considering the price rise? (Optional) 1. Yes, very clear 2. Somewhat clear 3. Not clear If you picked no. 2 or 3, can you let us know why? (Optional) Did you find our smart ways to save guidance helpful? (Optional) 1. Yes, very helpful 2. Somewhat helpful 3. Not helpful If you picked no. 2 or 3, can you let us know what else you would have liked to have been included? (Optional) Did you find our ‘top tips on energy efficiency for the home and small business" helpful? (Optional) 1. Yes, very helpful 2. Somewhat helpful 3. Not helpful If you picked no. 2 or 3, can you let us know what else you would have liked to have been included? (Optional) About your actual bill Did you find the information on your bill easy to understand? (Optional) 1. Yes, I understand the bill 2. I partly understand the bill 3. No, I don’t understand the bill If you picked no. 2 or 3, can you let us know how you think the bill should be structured, taking into consideration that we need to include relevant gas and electricity information? (Optional) Did you find the ‘about your charges’ section on the bill easy to understand? (Optional) 1. Yes, I understand the about your charges part 2. I partly understand the about your charges part 3. No, I don’t understand the about your charges part If you picked no. 2 or 3, can you let us know how you think the ‘about your charges’ should be structured? (Optional)