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All questions must be answered, unless marked (Optional)

Step 1 of 5: Start

Are you moving in or moving out of the premises?
Premise address
If your MPANs are across more than one site or account, you will need to fill out a new form for each site / account.
Meter Point Administration Number

Submit a single MPAN or multiple MPANs using the fields below. If you have more than one MPAN please ensure they relate to the same premise address.

If your MPANs are across more than one site or account, you will need to fill out a new form for each site / account.

Site additions
Is this to be included as a site addition to your portfolio?
Please only select yes if you have a flexible contract framework.
Site Additions - details
Is this a Half Hourly (HH) or Non Half Hourly (NHH) site?
If you have more than one HH data document to upload please email them to CustomerSuccessTeam@edfenergy.com quoting the MPAN and the date you submit this form. (optional)
One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx, xls, xlsx.

Please provide Estimated Annual Consumption (EAC) for your meters in kWh (please use the same order of MPANs as above)

Please provide Available Capacity (kVa) – HH meters only
Is consolidated billing required? (Optional)
Date business/customer taking liability becomes responsible for the premise

If the move (change in liability) has passed 28 days, you must provide valid supporting legal documents. Otherwise we can only process your request from the date of notification (today).

If you are a Framework customer please remember the move out date is the end of month, not 1st of month.

Date business/customer ceases responsibility for the premises
If you provide a date which is before today we will process your application from the date we receive this notification.

Please note: the Change of tenancy is completed to a day before.

For example: if you put 22/01/2022, as you are not liable for the full day. your account will be closed to 21/01/2022. The incoming customer will become liable from 22/01/2022

This is a mandatory field. Please upload document as described.


One file only.
2 MB limit.
Allowed types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx.

Additional documentation


One file only.
2 MB limit.
Allowed types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx.

One file only.
2 MB limit.
Allowed types: pdf, doc, docx, xls, xlsx.

One file only.
2 MB limit.
Allowed types: pdf, doc, docx, xls, xlsx.
Use this to provide further information regarding your supporting documents or if you believe you are a residential customer and would like to be transferred back to our residential system