Questions about this year's Warm Home Discount Scheme

 

I’ve had confirmation my application is successful, how will I receive my rebate?

 

Credit meter

If you have a credit meter your Warm Home Discount rebate has now been credited directly to your account. it will show on your next bill. You'll also be able to view this via your online account. Log into MyAccount or register now - it only takes a few minutes.

 

Prepayment meter

If you're a prepayment customer we have sent you a voucher in the post along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office. Find the nearest Post Office to you.

If you haven’t received your voucher from the Post Office or you're having issues redeeming it please contact our prepayment team before the 31 July 2021 on 0333 009 7020 to request a replacement.

 

Smart Prepayment meter

If you're a smart prepayment customer, the rebate has been credited directly to your electricity meter. You will have received confirmation that this has been completed. You'll also be able to view this in your online account. Log into MyAccount or register now - it only takes a few minutes.

If you do not have visibility of your rebate on your smart meter please contact us on 0333 009 7020 so we can look into it for you.

 

Excepting a cheque?

If you were expecting a cheque and haven’t received it or you need a replacement please contact us before the 31 July 2021 on 0333 009 7020.

 

Extra help and support

Do you need support with stress, illness, bereavement, disability or debt? We’re here to help.

View our Priority Services

Two women celebrating

Refer a Friend and we’ll add £50 to your energy account!

Refer your friends to EDF and once they're on board we'll credit both your accounts with £50! So start spreading the love.

Tips to help you reduce your energy

Now that we're all working, cooking, exercising and relaxing at home, we're naturally using more energy. All of this has an impact on our bills and the size of our carbon footprint. So, how can you be more low-carbon and energy-efficient at home without spending a penny?

Read our advice on how to reduce your energy use in every room of your home. 

Looking forward to a low carbon future?

The average carbon footprint per person in the UK, per year, is around 13 tonnes(1). So that we can limit global warming to 1.5°C, we need to reduce our individual carbon footprint to just 2 tonnes a year.

At first glance this sounds like a lot, so we've put together some easy tips to get you started.

Are you on the best energy tariff for you?