Supporting your needs

We help customers with special requirements or circumstances, which may be temporary or ongoing, by adding them to our Priority Services Register.

For example, if you’re blind, deaf, disabled, elderly or have a long-term health condition you might want to sign up for things like our meter-reading service, large print, Braille or talking bills. You might also want to let us know about any essential medical equipment that relies on an uninterrupted electricity supply. 

You should also let us know if English is not your first language, you have a young child under five in the household, are a young adult living alone for the first time or are recovering after spending time in hospital.

Even if you don’t fit into any of these categories, please let us know if there’s anything else we can do to help.

Ways we can help

  • Communication services (large bills, audio, Braille and talking bills)
  • Bill nominee scheme
  • Password scheme
  • Free gas safety check
  • Meter move
  • Meter reading
  • Ensure your distribution network operator is also aware of your needs and able to support you
  • Partnerships with organisations such as Citizens Advice Plymouth and IncomeMax to ensure we are able to support your needs
  • If you feel you require any extra help with your energy account please let us know and we'll see how else we can help

Need some help? You can call us on 0800 269 450 or minicom 0800 096 2929.

We are open Monday to Friday 8am to 8pm and Saturday 8am to 2pm.