All you need to do is contact your supplier(s) or network operator directly by phone or you can visit your network provider’s webpage and complete an on-line registration form.
You only need to register once as you will be asked for your consent to allow the energy industry to keep and share this PSR information across all companies who are involved in delivering energy to your home.
Should you wish to establish who your Distribution Network Operator is please visit the ENA website.
You may also find that many industry partners and charities can assist you to register; whether this is through gas network distributors or Citizen’s Advice.
Once registered we will ask you to keep us up-to-date with any changes in your circumstances but also will contact you every now and again, to ensure that we have accurate information allowing us to tailor our services appropriately.
You can at any time ask to be removed from the register and if you are not certain if you are already registered then contact either your network operator or supplier(s) and ask to speak to their PSR Teams who will be able to confirm and help you update any records should they need it.
If you want to register on behalf of someone else, please contact our teams to discuss – for instance if you are registering a loved one, usually a simple phone call; handing the phone over to them to confirm verbally that they consent to their PSR information being kept and shared in this way, will mean that you can get them registered quickly. Alternatively completing an online form together allows for simple registration.