A helping hand when you need it most

It doesn’t matter how on top of things we are – every now and again we all need a bit of extra help. And here at EDF Energy, we want to make sure you know where to find it.

So if you’re worried about bills or managing your money, need help with things like reading your meter or want to make sure you’re not missing out on any extra income, we’re here to lend a hand.

Need some help? You can call IncomeMax's friendly team on 0300 777 7772.

Opening hours are 9am-5pm Monday–Friday.

Here's how we're doing it

Managing your money

We’re working with Citizens Advice Plymouth to give our customers across the country independent advice to help them manage their money, including help prioritising all sorts of bills and supporting customers to identify all options for improving their situation.

Increasing your income

We want to make sure you’re getting everything you’re eligible for and that your income is maximised to its full potential. So to check there aren’t any state benefits or tax credits you’re missing out on we’ve teamed up with IncomeMax.

Supporting your needs

If you or someone you know needs extra help with our services, for example if you’re disabled, elderly or have any essential medical equipment we need to know about, you can add yourself or them to our priority services register. That means you can sign up for things like our meter-reading service, or large print, Braille or talking bills.

Getting the best tariff

We have lots of different tariffs available and there might be a cheaper option for you. If you're not already paying by Direct Debit and you have a standard credit meter it could be a cheaper option for you because spreading your payments over the year can help you budget. 

Cutting your energy use

We have lots of quick and easy ways to save energy at home. They won’t cost you anything, and you could make some real savings on your bills, for example, have showers rather than baths – they can be cheaper and can help you save water too.