Our Performance
We know that there are two key things you want from us: to be able to get in touch with us easily and to have your issue dealt with efficiently.
In the table below, you can see a few key measures to judge how we are doing:
Week ending 28.02.16 | 4 weeks ending 28.02.16 | Year to date | |
|---|---|---|---|
| Calls answered within 1 minute | 42% | 44% | 44% |
| Calls answered within 5 minutes | 80% | 77% | 77% |
| Live Chats answered within 1 minute | 98% | 96% | 94% |
| Live Chats answered within 5 minutes | 100% | 99% | 98% |
| Emails completed within 24 hours | 100% | 100% | 99% |
| Emails completed within 72 hours | 100% | 100% | 100% |
Updated 28.02.2016