Our Performance

We know that there are two key things you want from us: to be able to get in touch with us easily and to have your issue dealt with efficiently.

In the table below, you can see a few key measures to judge how we are doing:


Week ending 28.02.16

4 weeks ending 28.02.16

Year to date
Calls answered within 1 minute42%44%44%
Calls answered within 5 minutes80%77%77%
Live Chats answered within 1 minute98%96%94%
Live Chats answered within 5 minutes100%99%98%
Emails completed within 24 hours100%100%99%
Emails completed within 72 hours100%100%100%

Updated 28.02.2016