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Help and Support

Choose a topic to get your answer or find out how to get in touch.

Choose a topic for help and contact options

For Coronavirus (Covid-19) help and advice and how to best manage your energy account during this unprecedented time - see our dedicated FAQs page. We also have a dedicated advice page for those struggling to pay.

Bills and payments

Bills, payments, installment plans and debt (Direct Debit, Cash/Cheque, prepayment and pay as you go)

Your meter

Smart, prepayment and other meters, meter readings

MyAccount

How it works and troubleshooting

Moving home

Moving in and out; help for landlords

Struggling to pay

Manage your costs,
get help with debt

Change tariff or supplier

Tariff information,
change tariff,
change supplier

Smart devices

Amazon Dot,
HeatSmart,
buy smart devices

Advice & information

Heat pumps, storage heating, insualtion, boiler insurance, energy efficiency and Warm Home Discount

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